WARRANTY & REPAIRS

We stand behind our product.

 

We proudly guarantee all S12 products in their quality and performance. Following our care instructions carefully will extend the life of your product; however, eventual age and wear is to be expected as you travel and compete in your S12 product.


WARRANTY

Any defect in materials or workmanship will be warrantied for up to one year.  Our warranty program is only available within the United States and is only warrantied for S12 products purchased by the original owner.  Warranties are covered for defects in materials such as zippers, buttons and fabrics, as well as defects in workmanship such as seams, seam tape and construction.

INSTRUCTIONS:
To apply for a warranty, please send an email to info@strike12creations.com with “Warranty Application” in the subject line and include the following information:

  • Style name, color and size of product
  • Proof of purchase/Receipt/When and where it was purchased (event, online, etc.)
  • Brief description of the issue/problem
  • Photos of the damaged area and intact inside care labels
  • Contact name, phone number and U.S. address 

ASSESSMENT:
We will assess your application and respond within 3-5 business days. We will include specific information regarding repair options or other solutions if applicable.


NON-WARRANTY

If your S12 product experiences damage from normal wear and tear, overuse, misuse or neglect, these cases do not qualify for warranty. Rips and tears, fabric fading, abrasions on well-worn areas and general breakdown of the materials over time. Please note: Wear and tear is damage that naturally and inevitably occurs as a result of normal use.

However, we may have the ability to repair the item for a small fee.  If interested in repair, please inquire further to learn about possible repair options, repair time and associated costs. Alterations are not available at this time.

INSTRUCTIONS:
For a repair quote, please send an email to info@strike12creations.com with “Repair Quote” in the subject line and include the following information:

  • Style name, color and size of product
  • Proof of purchase/Receipt/When and where it was purchased (event, online, etc.)
  • Brief description of the issue/problem
  • Photos of the damaged area and intact inside care labels
  • Contact name, phone number and U.S. address

ASSESSMENT:
We will assess your application and respond within 3-5 business days. We will include specific information regarding repair options or other solutions if applicable.


SHIPPING INSTRUCTIONS

If warranty or repair is authorized by a Strike 12 Customer Care representative, please prepare your item using the instructions below:

  1. Wash your item following care instructions specific to the item (if this will not further damage your item)
  2. Print out your Return Authorization (RA) sent by a Customer Care representative.
  3. Ship damaged item and RA to the address below using a carrier that provides tracking information and proof of delivery. 

SHIPPING ADDRESS:
Strike 12 Creations

Attention: Customer Service
530 Los Angeles Ave., #115-313
Moorpark, CA 93021

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